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Webinars
What's a "Webinar"?
Webinar" is short for Web seminar. Participants communicate with the presenter on a conference call while viewing a Power Point presentation on their computer. It's an easy way to train several staff members at once without leaving the office.
MCUA Education & Training provides Webinars on a wide variety of topics for credit union employees and volunteers. All MCUA Webinars can be presented upon request. To schedule a Webinar presentation, contact Julie Schulte.
Here is a list of upcoming MCUA Webinars. Webinar sessions are conducted 9 – 10 a.m. and 2 – 3 p.m. each day. The cost is just $129 per audio connection. These Webinars are appropriate for front-line staff and managers.
MCUA Education & Training provides Webinars on a wide variety of topics for credit union employees and volunteers. All MCUA Webinars can be presented upon request. To schedule a Webinar presentation, contact Julie Schulte.
Here is a list of upcoming MCUA Webinars. Webinar sessions are conducted 9 – 10 a.m. and 2 – 3 p.m. each day. The cost is just $129 per audio connection. These Webinars are appropriate for front-line staff and managers.
| Thursday, April 10 | Understanding Your Communication Style |
| Thursday, April 17 | Call Center Skills |
| Wednesday, May 7 | Business Etiquette |
| Thursday, May 22 | The Credit Union Difference - Amy McLard |
| Tuesday, June 10 | Basic Employment Compliance - HRValue Group |
| Thursday, June 19 | Handling Difficult Member Situations |
| Wednesday, July 9 | Improving Employee Attitudes |
| Tuesday, July 22 | Retruitment & Hiring Issues - HRValue Group |
| Wednesday, August 6 | Time Management Skills |
| Tuesday, August 12 | Handling Difficult Employee Situations - HRValue Group |
| Thursday, September 11 | Member Service Excellence |
| Thursday, September 25 | Event Planning |
For more information or to register for a Webinar, visit the Events Calendar or contact MCUA Education & Training at (314) 542-1331 or (888) 800-6287.
Videos Available Online
Two of MCUA's most popular Webinar videos are available online for member credit unions (special password required). Contact Julie Schulte for more information or to obtain a password to view the videos.
Give ‘Em The Pickle
Your business is not what you sell, but who you serve. The trick is to figure out what your members want and make sure they consistently get it. “Pickles” are the special touches you add to the member service experience. This is a fun, motivating look at the most important thing we do in member service, and that’s taking care of the member. Give ‘Em the Pickle is an engaging way to cover the most important thing credit unions can do-take care of their members.
To view this Webinar as a Windows Media Player file, please download the file to your computer by right clicking here and choosing "save target as."
The Leadership Pickles
"The Leadership Pickles" is a fun and inspirational new training program on leadership. It combines the passion for serving others with powerful leadership stories to create a memorable and motivating message for leaders of all kinds.
The Leadership Pickles
"The Leadership Pickles" is a fun and inspirational new training program on leadership. It combines the passion for serving others with powerful leadership stories to create a memorable and motivating message for leaders of all kinds.
To view this Webinar as a Windows Media Player file, please download the file to your computer by right clicking here and choosing "save target as."
