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Feedback Solutions Help Improve Member Service

CU Times - Thu, 01/21/2016 - 11:00pm
Some credit union executives found point-of-service feedback solutions have helped them make daily improvements in delivering in-branch member services – and given them a competitive edge to keep and attract members.
Categories: Credit Union News

Perez: To Succeed, Stray From Convention

CU Times - Thu, 01/21/2016 - 11:00pm
While many professionals strive to maintain a laser-sharp focus on their work, Mia Perez is a big fan of widening her lens and even allowing it to become blurry.
Categories: Credit Union News

FDIC Expands 18-Month Exam Cycle

CU Times - Thu, 01/21/2016 - 8:51pm
Credit union trade associations respond with renewed calls for parity at the NCUA.
Categories: Credit Union News

NAFCU to NCUA: Mirror Bank Regulators’ Exam Cycle

CU Times - Thu, 01/21/2016 - 8:51pm
The FDIC’s decision to allow certain banks an 18-month exam cycle prompts NAFCU to demand relief for credit unions.
Categories: Credit Union News

Credit Union VP Admits to $1.2 Million Embezzlement

CU Times - Thu, 01/21/2016 - 6:31pm
One member’s stale check leads to the arrest of former Houston Police FCU exec Cheryl Vickers.
Categories: Credit Union News

Treasury, NCUA Streamline CDFI Application Process

CU Times - Thu, 01/21/2016 - 6:15pm
The two agencies aim to double the number of CDFI credit unions to nearly 600 by the end of 2016.
Categories: Credit Union News

Credit Unions Slam DOL Overtime Proposal

CU Times - Thu, 01/21/2016 - 2:30pm
If passed, the new rule would up the salary threshold for overtime pay eligibility from $23,660 to $50,440.
Categories: Credit Union News

Breach Compromises 450 TaxAct Accounts

CU Times - Thu, 01/21/2016 - 1:02pm
Company freezes an additional 9,000 customer accounts as a precaution.
Categories: Credit Union News

NCUA Board Votes to Publish OTR

CU Times - Thu, 01/21/2016 - 12:11pm
The agency will open a 90-day comment period on OTR methodology and 60-day comment period on its 2017-2021 strategic plan.
Categories: Credit Union News

Reparations Given to White Borrowers: House Report

CU Times - Wed, 01/20/2016 - 9:07pm
HFS Committee says the CFPB's use of disparate impact puts discrimination payouts in the wrong hands.
Categories: Credit Union News

Bankers Blast FOM Rule

CU Times - Wed, 01/20/2016 - 8:57pm
The ABA and ICBA accuse the NCUA of attempting quasi-legislative action. CU trades fire back.
Categories: Credit Union News

Credit Unions Boost Member Service Via Feedback Solutions

CU Times - Wed, 01/20/2016 - 7:15pm
HappyOrNot branch kiosks allow members to provide instant feedback about their experiences.
Categories: Credit Union News

Credit Unions Reveal New Hires: People

CU Times - Wed, 01/20/2016 - 6:42pm
Cooperatives across the country announce personnel changes, plus, PSCU adds two executives to its leadership team.
Categories: Credit Union News

Internet Archive FCU Pays Out Insured Shares

CU Times - Wed, 01/20/2016 - 4:11pm
The New Jersey-based credit union voluntarily liquidated Dec. 8.
Categories: Credit Union News

Credit Unions Pile Into Debit Rewards

CU Times - Wed, 01/20/2016 - 4:09pm
Debit rewards programs make a comeback post-Durbin as credit unions seek ways to snag market share.
Categories: Credit Union News

25 Worst Passwords of 2015 Revealed

CU Times - Wed, 01/20/2016 - 12:01pm
While consumers inject variety and length into their passwords, they remain vulnerable to hackers, SplashData reports.
Categories: Credit Union News

Former NAFCU CEO Ken Robinson Dies: In Memoriam

CU Times - Tue, 01/19/2016 - 9:30pm
The retired U.S. Marine Corps major general passed Sunday, according to a NAFCU release.
Categories: Credit Union News

CUNA Reorganization Triggers Newton's Departure

CU Times - Tue, 01/19/2016 - 6:49pm
Longtime CUNA EVP Susan Newton, who led the AACUL, will leave the trade association in a few months.
Categories: Credit Union News

NCUA Error Revives Timetable Debate

CU Times - Tue, 01/19/2016 - 6:26pm
An NCUA email with an incorrect call report due date prompts CCUA CEO Paul Gentile to ask for parity with banks.
Categories: Credit Union News

NCUA Board to Tackle Robust Agenda

CU Times - Tue, 01/19/2016 - 1:25pm
Strategic planning and OTR methodology are on deck for the agency’s January board meeting Thursday.
Categories: Credit Union News

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