Here’s a simple accounting rule that everyone understands: a loan is only an asset if the member pays on it. The trick is how to keep the member paying when they are facing difficult times. With bankruptcy attorneys, loan sharks, bogus debt-solution firms, and credit doctors, the marketplace is filled with people offering your member an “easy way out” of paying on a loan.

What are you going to do about it?  Once a member begins to have financial problems, your credit union needs to effectively communicate with them and be ready to work on finding a successful conclusion to the loan.  To do this, you need to understand all the work-out options available and how to use each one effectively.  This webinar will teach you successful techniques for early identification and intervention with troubled members that focus on member service and creating a workable solution to a delinquency!

HIGHLIGHTS

  • The difference between delinquent and troubled members
  • Methods to identify emerging troubled members
  • Regulatory guidance on loan modifications
  • Creating a comprehensive solutions matrix
  • Tools and techniques for effective loan modifications
  • Deploying collections incentives

WHO SHOULD ATTEND?

This informative session will be useful for credit union executives, managers, loan officers and lending staff, accounting and finance staff, collections, volunteers, and any other staff that deal with troubled members.

Please note:  The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.

ABOUT THE PRESENTER – David A. Reed, JD, Reed and Jolly, PLLC

Attorney, author, consultant, and nationally-recognized speaker, David Reed is a partner in the law firm of Reed and Jolly, PLLC.  He provides guidance to credit unions on establishment and revision of policies and procedures, organizational compliance, collections, security, contractual agreements, regulatory matters, and corporate governance.  His engaging speaking style has made him a nationwide lecturer on regulatory compliance, consumer lending, bankruptcy, and collections. 

A former trial attorney and vice president and general counsel of a large credit union, David is particularly known as an expert in the areas of credit union operations, bankruptcy, and collections.  He has trained state and federal examination staff on numerous issues, including BSA, ID theft red flags, SAFE Act, third-party contract management, and bankruptcy.  He also serves as editor of several industry manuals including Collections Manual for Credit Unions and Bankruptcy Guide for Credit Unions.

THREE REGISTRATION OPTIONS

Note:  All materials are subject to copyright.  Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited.  Print materials may be copied for eligible participants only.

1.  LIVE WEBINAR

The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered. You may have as many people as you like listen from your office speaker phone. Registrants receive a toll-free number and pass code that allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, PIN number, and handouts will be emailed to you prior to the broadcast. You will need the most-current version of Adobe Reader available free at www.adobe.com.

 

NEW!

Listen to the
on-demand web link on your

iPad

iPhone

Android

Instructions will be emailed to you with
the on-demand link.

2.  ON-DEMAND WEB LINK & FREE CD ROM*

Can’t attend the live webinar? The on-demand web link is a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address so you may ask follow-up questions. Approximately one week prior to the webinar, you will receive an email with the web link. This web link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.

As an added bonus, you will also receive a FREE audio/visual CD ROM.* The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts. Use the on-demand link or this “off-the-shelf” training program for those that could not attend the live seminar and for future training.

LIMITED AVAILABILITY: The on-demand web link and CD ROM may ONLY be ordered for 6 months following the webinar. Neither the link nor CD will be available after this time.

3.  BOTH LIVE WEBINAR & ON-DEMAND WEB LINK (INCLUDES FREE CD ROM*)

Options 1 and 2 described above

AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE

*CD ROM is for Mac and PC use only

This event is being conducted by CU Web Training on behalf of the Missouri Credit Union Association. Click here to register.

October 24th, 2012 2:00 PM   through   3:30 PM

Event Info

When

October 24th, 2012 2:00 PM   through   3:30 PM

Contact

Phone: 314.542.1321

Email:


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https://www.mcua.org/civicrm/event/info?id=264&reset=1