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Webinar: Frontline Excellence Series: Avoiding Loss at the Teller LIne

Every day, frontline personnel help members with financial transactions. Most of the time, those transactions are uneventful. But what about instances when a teller is faced with an unusual transaction, unusual behavior, or situations that require extra due diligence? Often, this doesn’t even involve extraordinary situations. Yet the credit union may still take a loss, whether from a bad check, identity theft, elder financial abuse, or dealing with someone who may not have authority on an account. In addition, what about simple human mistakes?

From verifying someone’s authority to transact to recognizing suspicious activity, every teller should strive to improve performance and guard against loss.  How do you deal with endorsement issues, account-ownership disputes, and schemes designed to defraud?  How can you protect the member and the credit union?  How does your position on the frontline uniquely enable you to avoid loss?  What if a member is trying to “pull a fast one” on you?  Join us for this webinar and learn how to spot certain signs and activities that indicate fraud attempts.

HIGHLIGHTS

  • Who can negotiate a check, including checks payable to multiple parties or to someone in a fiduciary capacity?
  • What are some common tricks that will help spot an imposter/identity thief?
  • How to identify potential loss situations from common scams
  • How Red Flags for Identity Theft and BSA/Anti-Money Laundering training benefits you daily
  • How can you ask more questions about a suspicious transaction without alienating a member?

 

  • TAKE-AWAY TOOLKIT
    • Checklist of common financial scams
    • Internet reference links to materials on fraud
    • Scam lobby poster from the FBI
    • Fraudulent check warning signs
    • Electronic training log
    • Quiz you can administer to measure staff learning and a separate answer key

 

Attendance verification for CE credits provided upon request.

WHO SHOULD ATTEND?

This informative session is designed for tellers, member service representatives, new accounts staff, and supervisors.

Please note:  The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.

ABOUT THE PRESENTER – Mary-Lou Heighes, CUCE, Compliance Plus, Inc.

Mary-Lou Heighes is President and founder of Compliance Plus, Inc.  Involved in the credit union movement since 1989, she spent 5 years working in credit unions in almost every position, including loan officer, marketer, and collector.  She also worked at the California Credit Union League for 7 years, providing compliance assistance and advising credit unions of regulatory changes.  While at the league and for several years thereafter, Mary-Lou advised on state and federal legislative issues.

Compliance Plus, Inc. was founded in 2000 to provide compliance assistance to credit unions.  Since then, Mary-Lou has helped credit unions with developing compliance programs, provided compliance training nationwide, and spoken at numerous credit union conferences throughout the country.  She has been an instructor at Regulatory Compliance Schools, conducts dozens of webinars for credit-union-related organizations throughout the country, and has written articles for Credit Union Magazine.

THREE REGISTRATION OPTIONS

Note:  All materials are subject to copyright.  Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited.  Print materials may be copied for eligible participants only.

1.  LIVE WEBINAR

The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.  Registrants receive a toll-free number and pass code that will allow entrance to the seminar.  The session will be approximately 90 minutes, including question and answer sessions.  Seminar materials, including instructions, PIN number, and handouts will be emailed to you prior to the broadcast.  You will need the most-current version of Adobe Reader available free at www.adobe.com.

 

Convenient!

Listen to the
archived webinar on your

iPad

iPhone

Android

Instructions will be emailed with the archived webinar link.

2.  ARCHIVED WEBINAR & FREE CD ROM*

Can’t attend the live webinar? The archived webinar is a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address so you may ask follow-up questions. Approximately one week prior to the webinar, you will receive an email with the archived webinar link. This webinar link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.

As an added bonus, you will also receive a FREE audio/visual CD ROM.* The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts.  Use the archived webinar or this “off-the-shelf” training program for those that could not attend the live seminar and for future training.

The archived webinar (including the free CD ROM) may ONLY be ordered for 6 months following the webinar. Neither will be available after this time.

3.  BOTH LIVE WEBINAR & ARCHIVED WEBINAR (INCLUDES FREE CD ROM*)

Options 1 and 2 described above

AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE

*CD ROM is for Mac and PC use only

This event is being conducted by CU Web Training on behalf of the Missouri Credit Union Association.   Click here to register:  https://mcua.fed.cuwebtraining.com/store/webinar

July 17th, 2013 2:00 PM   through   3:30 PM

Event Info

When

July 17th, 2013 2:00 PM   through   3:30 PM

Contact

Phone: 314.542.1321

Email:


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