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Webinar: Frontline Excellence Series: Detecting Counterfeit Items & Fraudulent ID

Protecting your credit union and members is everyone’s responsibility – especially the frontline. When an unknown member approaches the teller line, there are only three items tellers can use to detect fraud: the item presented, the individual presenting the item, and the identification the individual provides.

False identification, counterfeit items, and scams that can fool an untrained person mean major losses for the credit union.  The person trying to defraud the credit union relies on only a cursory review of his/her identification.  The ID doesn’t have to be perfect – it just has to pass an inattentive or rushed inspection. 

This webinar will teach staff how false identification can be produced, while providing knowledge on how to analyze identification.  Scams used by money mules or con-artists to rush staff through transactions will be included.  Participants will also learn tips and techniques to help determine if signatures on negotiable items were traced, forged, or altered.  This program will instruct those staff members most likely to encounter these attacks on how to identify and stop the criminal.

HIGHLIGHTS

  • Which tools frontline staff need to evaluate driver licenses
  • Steps that should be followed to analyze identification
  • High-risk documents that cause the biggest losses
  • An easy technique to train new staff on how to identify forged, altered, or traced signatures
  • Techniques that confidence people will use to confuse the person analyzing a transaction

 

  • TAKE-AWAY TOOLKIT
    • Security resources on the web
    • Quick guide on fraudulent identification
    • Educational tools to train staff to recognize compromised signatures
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key

 

Attendance verification for CE credits provided upon request.

WHO SHOULD ATTEND?

This informative session is for frontline staff, tellers, platform personnel, branch managers, customer service representatives, and trainers. 

Please note:  The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.

ABOUT THE PRESENTER – Barry Thompson, CRCM, Thompson Consulting Group, LLC

Barry is an international speaker, trainer, consultant, and writer.  He is a security and compliance “guru” for a leading national training organization and regularly presents security conferences for trade groups.  Barry is recognized worldwide, presenting in Brussels, Belgium to European bankers on internal fraud; at the United Nations on identity theft for the United Nations Credit Union; and to Japanese bankers on bank security.  Barry has worked in the financial services industry for over three decades, and has held the positions of security officer, compliance officer, treasurer, senior vice president, and executive vice president.  He has handled over 900 security cases and has been involved with investigations and prosecutions at the federal, state, and local levels. 

THREE REGISTRATION OPTIONS

Note:  All materials are subject to copyright.  Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited.  Print materials may be copied for eligible participants only.

1.  LIVE WEBINAR

The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.  Registrants receive a toll-free number and pass code that will allow entrance to the seminar.  The session will be approximately 90 minutes, including question and answer sessions.  Seminar materials, including instructions, PIN number, and handouts will be emailed to you prior to the broadcast.  You will need the most-current version of Adobe Reader available free at www.adobe.com.

 

Convenient!

Listen to the
archived webinar on your

iPad

iPhone

Android

Instructions will be emailed with the archived webinar link.

2.  ARCHIVED WEBINAR & FREE CD ROM*

Can’t attend the live webinar? The archived webinar is a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address so you may ask follow-up questions. Approximately one week prior to the webinar, you will receive an email with the archived webinar link. This webinar link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.

As an added bonus, you will also receive a FREE audio/visual CD ROM.* The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts.  Use the archived webinar or this “off-the-shelf” training program for those that could not attend the live seminar and for future training.

The archived webinar (including the free CD ROM) may ONLY be ordered for 6 months following the webinar. Neither will be available after this time.

3.  BOTH LIVE WEBINAR & ARCHIVED WEBINAR (INCLUDES FREE CD ROM*)

Options 1 and 2 described above

AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE

*CD ROM is for Mac and PC use only

This event is being conducted by CU Web Training on behalf of the Missouri Credit Union Association.   Click here to register:  https://mcua.fed.cuwebtraining.com/store/webinar

September 11th, 2013 2:00 PM   through   3:30 PM

Event Info

When

September 11th, 2013 2:00 PM   through   3:30 PM

Contact

Phone: 314.542.1321

Email:


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