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Webinar: Head Teller Development: Improving Teller Performance

The head teller is one of the most important supervisors in your credit union! A skilled head teller means greater productivity and greater profit. This session will teach head tellers how to bring out the best in their team and themselves – increasing professionalism and productivity and improving your bottom line!

You will receive two surveys to learn more about your team and the corporate culture of your credit union, as well as a personal development plan outline.  In addition, you will receive a unique performance evaluation form that will help both the supervisor and team members develop their banking skills.  This one-of-a-kind, credit-union-specific webinar will cover communication methods, motivation, service orientation, training, and performance feedback.  It will be the best training your head teller receives this year!

HIGHLIGHTS

  • Develop the tools needed by your team
    • Training about products, regulations, credit union objectives
    • Productive staff meetings
  • Four basic principles of managing people and motivating them
  • Strong organizational skills improve everyone’s performance
  • Establishing a service culture
  • Developing your staff one-by-one by using a personal development plan

 

  • TAKE-AWAY TOOLKIT
    • Sample surveys to administer to identify specific needs of your staff and the branch
    • Personal development plan for your team members
    • Sample performance evaluation
    • Employee training log
    • Quiz you can administer to measure staff learning and a separate answer key

Attendance verification for CE credits provided upon request.

WHO SHOULD ATTEND?

This informative session is designed for head tellers, however, branch staff will also benefit as it will open communication within the team, thus helping to determine what works best for your credit union.

Please note:  The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.

ABOUT THE PRESENTER – Ann Brode, Brode Consulting Services, Inc.

Ann Brode began her career in 1973 and has continued her service as a consultant to regional and community financial institutions through a wide range of areas including strategic planning, lending, deposits, marketing, training, compliance, and management.  Ann is a well-respected presenter and has spoken to audiences across the country for 25 years.  She has presented sessions for numerous state associations and has taught at the School of Banking Administration at the University of Wisconsin as well as many other state banking schools.  Ann is the author of The Bank Deposit Documentation Manual for Front-Line Personnel, published by Bankers Publishing Company, and is well represented in numerous industry publications.

THREE REGISTRATION OPTIONS

Note:  All materials are subject to copyright.  Transmission, retransmission, or republishing this webinar to other institutions or those not employed by your financial institution is prohibited.  Print materials may be copied for eligible participants only.

1.  LIVE WEBINAR

The live webinar option allows you to have one telephone connection for the audio portion and one Internet connection (from a single computer terminal) to view online visuals as the presentation is delivered.  You may have as many people as you like listen from your office speaker phone.  Registrants receive a toll-free number and pass code that will allow entrance to the seminar.  The session will be approximately 90 minutes, including question and answer sessions.  Seminar materials, including instructions, PIN number, and handouts will be emailed to you prior to the broadcast.  You will need the most-current version of Adobe Reader available free at www.adobe.com.

 

Convenient!

Listen to the
archived webinar on your

iPad

iPhone

Android

Instructions will be emailed with the archived webinar link.

2.  ARCHIVED WEBINAR & FREE CD ROM*

Can’t attend the live webinar? The archived webinar is a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address so you may ask follow-up questions. Approximately one week prior to the webinar, you will receive an email with the archived webinar link. This webinar link can be viewed anytime 24/7, beginning 6 business days after the webinar and will expire 6 months after the live program date.

As an added bonus, you will also receive a FREE audio/visual CD ROM.* The CD ROM includes the original audio/visual presentation, the question and answer sessions, and the handouts.  Use the archived webinar or this “off-the-shelf” training program for those that could not attend the live seminar and for future training.

The archived webinar (including the free CD ROM) may ONLY be ordered for 6 months following the webinar. Neither will be available after this time.

3.  BOTH LIVE WEBINAR & ARCHIVED WEBINAR (INCLUDES FREE CD ROM*)

Options 1 and 2 described above

AFFORDABLE, PROFESSIONAL TRAINING, WHEN AND WHERE YOU CHOOSE

*CD ROM is for Mac and PC use only

This event is being conducted by CU Web Training on behalf of the Missouri Credit Union Association. Click here to register: https://mcua.fed.cuwebtraining.com/store/webinar

June 3rd, 2014 2:00 PM   through   3:30 PM
United States

Event Info

When

June 3rd, 2014 2:00 PM   through   3:30 PM

Where

United States

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