Alliance: No Power, No Problem
Amid high winds and wintry weather, dozens of businesses - including credit unions - lost power on December 20. Alliance Credit Union lost power around 3:30 p.m., but employees found creative ways to deliver excellent member service despite the loss of electricity. Using the light from a lantern, Vice President of Lending Sean Chambers met with a member who needed a loan funded by 8 a.m. the following morning. Chambers devised a work-around to make sure that happened.
"I had her sign the paperwork here by lantern light, and then we had our nearest branch with power fund the loan," says Chambers. "Since we no longer had the ability to print a check, the branch that funded the loan drove it over to our Fenton office and hand-delivered the member her check within two minutes of wrapping up the paperwork. She was very grateful that we were able to accommodate her considering her time constraints."Photo caption: Sean Chambers, vice president of Lending, closes a loan by lantern after Alliance loses power.