American Eagle Credit Union (AECU), a division of Anheuser-Busch Employees’ Credit Union (St. Louis), is the first credit union in Missouri to deploy the National Cash Register's (NCR) new interactive, remote video technology to deliver personal teller services to its members.
With the Interactive Teller Machines (ITM), the credit union now offers its members the benefits of the personal service experience of a branch via a drive-up unit. The ITM acts as a “virtual teller window” giving members the ability to make transactions as they would inside the branch such as withdrawals, deposits and payments, transfers and check cashing.
“The ITMs allow us to serve our members more effectively without affecting the personal service experience they enjoy and expect from us,” says Robert Cotton, vice president of Branch Operations. “The new technology will lower processing costs and provide faster transactions. One service representative can attend to as many as four machines at multiple branch locations, enabling the employees at those locations to focus on in-branch member connections.”
AECU plans to install six more ITMs at its new branch in Fenton, which is set to open in Fall 2014.
“Our members are excited about the new technology. They enjoy the live video interaction that wasn’t available previously with the traditional drive-up lanes,” says Samantha Knight, branch manager.
Caption: American Eagle's new interactive video teller machine gives members the ability to make transactions as they would inside the branch.