Chances are that your members travel—whether it’s for work, school or vacation. Let’s say that their cards were compromised by a recent data breach. This means they can’t use their cards and they’re halfway across the country. Are they stranded? What do they do?
More importantly, you should be asking what your credit union could do for them. Shared branches are the answer to that question. Credit unions that are part of the shared branch network can offer members access to thousands of branches across the country. No debit card required.
A member of Anheuser-Busch Employees’ Credit Union (ABECU) was recently faced with this same scenario. She had recently moved to Staten Island, NY, and then her debit card was compromised. While her new card had been ordered, several factors delayed the delivery of the card.
But she needed money in the meantime. So she called Roxine Langdon, manager of an ABECU branch in Baldwinsville, N.Y., who found several nearby locations where the member could withdraw cash. Langdon even emailed the member the address and hours of operation for the nearest location.
Langdon heard from the member later that day.
“It is a great relief to be able to get funds. The credit union was literally just across the street,” writes the member. “I am still awaiting my new debit card, but breathing easier. Again, my sincere thanks.”
To withdraw the cash, all the member had to do was provide a photo ID, her account number and the credit union name to the teller at the shared branch.
“It feels good when you can help a member out, even if she is far away,” says Langdon.
For more information about shared branch, please contact Mark Hohenstein, MCUA vice president of Credit Union Shared Branch Network, via email or phone, 314.542.1328.