By: CUNA Mutual Group
Many losses and service interruptions are unavoidable when disaster strikes, but credit unions can do three practical things now to avoid a disaster-within-a-disaster. CUNA Mutual Group’s claims specialists help credit unions recover from catastrophic losses. During September, designated by FEMA as National Preparedness Month, consider three lessons the company has gleaned from credit unions that tend to handle disasters better than others.
This means that before disaster strikes, employees must have an idea how to get in touch with the credit union in these situations. Every employee should have a "cheat sheet" with them or at home that details the first steps to take. For example, the cheat sheet should provide alternate locations designated for temporary branch service.
The cheat sheet should also include phone numbers and emails to use if phones or internet service are available.
To prepare for unreliable phone/internet service, consider "phone trees." On each employee's cheat sheet, include the names and contact information of several other employees. Instruct employees to call each person on their list – they may get through to one co-worker who in turn has found someone else, and so on. Word about who's available, who might need assistance and what to do next can spread surprisingly fast this way.
Three Essential Disaster Recovery Training Exercises
Your disaster recovery plan isn't ready to do its job until you've tested it and worked out the bugs. These three training exercises can do that, and also make the plan real for the employees who may be implementing it under difficult circumstances.
Many of the lessons CUNA Mutual Group and their bond holders have learned about how to prepare and handle disasters are channeled into the company's Protection Resource Center at www.cunamutual.com.